Gelatissimo

Gelatissimo makes authentic gelato fresh in store every day with over 40 flavours to choose from. We have options for everyone & regularly create NEW flavours!

Gelatissimo Privacy Policy

Last updated: 24 July 2026

Application

Gelatissimo Pty Limited (ACN 100 053 307) and its related bodies corporate are committed to protecting your privacy and handling personal information in a transparent, responsible and secure manner.

This Privacy Policy explains how Gelatissimo collects and handles personal information in connection with our operations and services, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws.

Who we are

Gelatissimo is an Australian gelato brand and franchise network. In this Privacy Policy, references to ‘Gelatissimo’, ‘we’, ‘us’ and ‘our’ are references to the Gelatissimo business and its Australian operations.

What is personal information?

For the purposes of this Privacy Policy, personal information has the meaning given in the Privacy Act, being information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information or opinion is accurate and whether or not it is recorded in a material form.

What information we collect

The kind of personal information that Gelatissimo collects and holds about you individual is dependent on your interactions with us and the circumstances of collection. Generally, we may collect and hold the following types of personal information:

  • Contact information – including your name, residential or business address, email address and phone number.
  • Demographic information – such as your age, date of birth, gender and general interests.
  • Transaction and purchase information – including details about the products and services you have purchase, ordered, obtained or enquired about, as well as transaction amounts, dates and payment details.
  • Account and loyalty program information – including details relating to your account, login credentials and your participation in any loyalty or rewards programs, together with your interactions with those programs.
  • Digital and technical information – including information collected through your use of our websites, mobile applications (including our app) or digital platforms, such as your IP address, device type, browser information (including any referring webpage or application), browsing activity, location data (where enabled) and other usage data.
  • Communications and interactions – including records of your enquiries, correspondence, feedback, complaints, reviews, testimonials, participation in promotions or surveys, and any other interactions with use (whether in person, online or otherwise).
  • Social media information – including your social media handles, usernames or tags where you engage with us through social media platforms.
  • Franchisee, supplier and business partner information – where you engage with us as a franchisee, prospective franchisee, supplier or other business partner, including your contact details, business information, financial information, franchise applicant information, credit assessment information, police check information and information relevant to assessing or managing the commercial relationship.
  • Employment-related information – if you apply for a role with us or are employed by us, including your employment history, qualifications, identity verification documents, work rights information, background screening information and other information relevant to recruitment and employment.
  • Surveillance information – including CCTV footage and other video or image recordings collected at our premise or at locations operated by our franchisees, for purposes such as security, safety, incident investigation and loss prevention
  • Sensitive information – this may include, for example, (with your consent) information relating to your health or, in the case of franchisee and employment applications, criminal history, police checks, health information or financial position, identity documentation and only where it is necessary for our functions and activities in accordance with the Privacy Act.

We may also collect other personal information as permitted or required by law, or as otherwise notified to you at or before the time of collection.

Automated decision-making

We may use software tools, analytics platforms, artificial intelligence systems or other automated technologies to assist with evaluating employment applications, franchise applications and other business processes.

Any such tools are used to support decision-making only. Final decisions are reviewed and made by appropriately authorised personnel and are not made solely through automated processing.

How we collect personal information

We generally collect personal information directly from you where it is reasonably practicable to do so. This may occur when you:

  • purchase or enquire about our products or services, including stores operated by our franchisees;
  • use or interact with our website, mobile application or other digital platforms (including through the use of cookies and similar technologies);
  • create an account, subscribe to our communications or participate in any loyalty or promotional programs;
  • contact us or otherwise interact with us, including by phone, email, online chat or through social media;
  • participate in surveys, competitions, promotions or events;
  • visit our premises or premises operated by our franchisees;
  • apply to become a franchisee, supplier or business partner;
  • apply for employment with us or are engaged by us as an employee or contractor;
  • register for or use our loyalty program;
  • purchase gift cards or cakes through our online ordering platforms; or
  • submit a franchise application through our websites, CRM systems or application processes.

In some circumstances, we may also collect personal information from you from third parties including:

  • credit reporting bodies, law enforcement agencies and background screening providers including for the purposes of assessing franchise applications, employment applications or other commercial relationships (where permitted by law);
  • third parties you authorise to disclose information to us; and
  • publicly available sources of information.

Where we collect personal information from third parties, we take reasonable steps to ensure that you are made aware of the collection in accordance with applicable privacy laws.

We may collect, store and process personal information using a range of business systems and service providers, including customer relationship management systems, payroll and recruitment platforms, loyalty program platforms, cloud storage and collaboration tools, franchise management systems and payment processing providers.

Depending on the circumstances, personal information may be handled through systems operated by third-party providers engaged by us to support our business operations.

Purposes of collection, use and disclosure

We may collect, hold, use and disclose your personal information for the following purposes:

  • Providing and improving our business operations – including to operate, maintain, evaluate and enhance our products, services, systems, websites and mobile applications.
  • Managing relationships and transactions – including to process purchases, manage accounts, fulfil requests, administer loyalty programs and respond to enquiries or complaints.
  • Franchise and commercial activities – including to assess and process applications for franchise, area development or other business opportunities, and to manage our relationships with franchisees, suppliers and other business partners.
  • Employment at Gelatissimo – to assess and process employment applications, including to verify your identity, qualifications, experience and suitability for a role with us.
  • Communications and marketing – including to communicate with you about our products and services, provide customer support, and (where permitted) send you marketing communications, updates and promotional offers.
  • Analytics and personalisation – including to analyse trends, monitor usage and behaviour, and better understand your preferences in order to improve our offerings.
  • Security and risk management – including to protect the security and integrity of our systems, premises and operations, prevent fraud or misconduct and respond to incidents or threats to safety or property.
  • Legal and regulatory compliance – including to comply with applicable laws, regulations and legal processes, and to cooperate with regulators, law enforcement bodies or parties to legal proceedings.
  • Other permitted purposes – including any other purpose permitted or required by law or otherwise notified to you at or before the time of collection.

We take reasonable steps to ensure that any employees, contractors or service providers who have access to personal information handle it in accordance with this Privacy Policy and applicable privacy laws.

Direct marketing

In addition to the purposes set out above, we may use and disclose your personal information to provide you with information about promotions, events, competitions, offers, products and services that may be of interest to you. This may include communications via email, SMS, telephone, post or other electronic means.

We may also disclose your personal information to our related entities or selected commercial partners for the purpose of direct marketing, where permitted by law.

You may opt out of receiving marketing communications from us at any time by:

  • using the unsubscribe link included in our communications; and/or
  • contacting us directly at info@gelatissimo.com.au.

Once we receive and process your opt‑out request, we will take reasonable steps to ensure that you no longer receive the marketing communications to which your request relates.

Please note that we may still send you non‑marketing communications that are necessary to provide you with our products or services, including communications relating to your transactions, orders or applications.

If you subsequently engage with us again, such as by entering a competition, promotion or otherwise subscribing to receive marketing communications, we may resume sending you relevant communications.

Opting out of one type of communication does not automatically opt you out of all communications, and you may need to update your preferences separately in relation to different communication channels.

Disclosure of your personal information

We may disclose your personal information to third parties for the purposes described in this Privacy Policy, or otherwise as permitted or required by law. This may include disclosure to:

  • our related entities and associated companies;
  • our franchisees and other participants in our franchise network, where relevant to the operation or management of our business;
  • service providers and contractors who assist us to operate our business and provide our products and services (including providers of technology, data analytics, marketing, payment processing, delivery, security, fraud prevention and administrative services);
  • our suppliers, business partners and other commercial counterparties, where relevant to our business activities;
  • professional advisers, including legal, accounting, tax and insurance advisers;
  • regulatory authorities, government agencies and law enforcement bodies, where required or authorised by law;
  • third parties in connection with a corporate transaction, including any actual or proposed merger, sale, restructuring or transfer of assets;
  • providers of customer loyalty platforms, recruitment platforms, payroll and HR systems, customer relationship management systems, payment processors, franchise management platforms and cloud storage providers; and
  • any other person or entity where you have consented to the disclosure or where we are otherwise permitted to do so.

If you choose to interact with us through public platforms, including social media or public areas of our website or applications, any personal information you submit may be visible to others.

Some of the third parties to whom we disclose personal information may be located outside Australia. Where we do so, we will take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the Australian Privacy Principles or otherwise in accordance with applicable privacy laws.

These overseas recipients may be located in Singapore, the United States of America and other countries in which our service providers operate or store data.

Cookies and Website tracking

We may use cookies, analytics tools and similar technologies to collect information about how users interact with our websites, applications and digital content. These technologies may collect information such as browser type, device information, pages visited, referring websites and user activity.

We may use services such as Google Analytics and other website performance or marketing tools to assist with analysing user behaviour and improving our digital services.

Links to other websites

Our websites, applications and digital platforms may contain links to third-party websites, applications or services that are not owned, operated or controlled by Gelatissimo. If you access or interact with those third-party platforms, the collection, use and handling of your personal information will be governed by the privacy policies and practices of those third parties.

We are not responsible for the privacy practices, content or security of any third-party websites, applications or services. We encourage you to review the privacy policies of those third parties before providing them with your personal information.

Protecting your personal information

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, as well as from unauthorised access, modification or disclosure. Personal information is generally stored in electronic form and is safeguarded through a combination of technical, administrative and organisational security measures.

Your personal information may be stored on our information technology systems or on systems operated by our service providers or contractors. Access to personal information is restricted to authorised personnel and service providers who require that information to perform their functions. We also maintain appropriate information security policies, procedures and training to support the ongoing protection of personal information.

We retain your personal information only for so long as is reasonably necessary for the purposes for which it was collected or as required or permitted by law. Retention periods vary depending on the type of information involved and may be governed by legal, regulatory, employment, taxation, franchise, audit or operational requirements. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify that information in accordance with our internal information handling and retention procedures.

Access and correction of your personal information

We take reasonable steps to ensure that the personal information we hold is accurate, up-to-date, complete, relevant and not misleading.

You have the right to request access to, or correction of, the personal information we hold about you. You may do this by contacting:

  • the Gelatissimo’s Privacy Officer using the details set out in paragraph 16 below; or
  • calling us on (02) 8845 0100.

To process your request, we may need to verify your identity and may ask you to provide sufficient detail about the information you are seeking.

We will respond to requests for access or correction within a reasonable period and, in any event, within the timeframes required by applicable law. We will provide access to personal information and make corrections where required or appropriate, subject to any exceptions permitted by law.

If we refuse your request to access or correct your personal information, we will provide you with written reasons for the decision and information about the avenues available to you to make a complaint.

We may charge you a reasonable administrative fee for providing access to personal information, but we will not charge for making a request or for correcting your personal information.

Complaints

If you have a complaint about how we have handled your personal information, you may contact our Privacy Officer using the details below at paragraph 16.

We take privacy complaints seriously and will handle them in a timely, confidential and appropriate manner. Making a complaint will not adversely affect your existing rights, obligations or commercial arrangements with us.

We will acknowledge and investigate your complaint and endeavour to respond within a reasonable period, generally within 30 days. In managing your complaint, we may need to verify your identity or request further information from you.

If you are not satisfied with our response or the outcome of your complaint, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC). Details for contracting the OAIC are via the website at https://www.oaic.gov.au/privacy/privacy-complaints or phone 1300 363 992.

Contact Details

For any other information or questions regarding your personal information, or if you would like to make a privacy complaint, please email the Gelatissimo Privacy Officer at support@gelatissimo.com.au.

Alternatively, you may write or call us at:

Privacy Officer, Gelatissimo Pty Ltd, Unit 6, 9-11 South Street, Rydalmere NSW 2116

or phone (02) 8845 0100.

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations or business operations. When we do so, we will publish the updated version on our websites and mobile applications and amend the effective date accordingly.

Where any changes are material, we will take reasonable steps to notify you and, where required by law, obtain your consent. Notification may be provided via email to your last known contact details, by notice on our websites or applications, or by other means permitted under applicable law.

We encourage you to review this Privacy Policy periodically to remain informed about how we manage your personal information.