Starting your own business is exciting, and at Gelatissimo, we’re committed to making sure our franchise partners feel confident and supported from day one.
Our comprehensive 3-week franchisee training program has been designed to equip new franchise partners with the practical skills, operational knowledge and real-world experience needed to successfully run their own Gelatissimo store.
A Blend of Classroom Learning and Hands-On Training
Our training program combines:
- Structured classroom learning
- Controlled practical training
- Real in-store experience
- Ongoing operational support
Training begins at our Head Office in Rydalmere, Sydney, where franchise partners learn the foundations of running a successful Gelatissimo business in a supportive environment before stepping into a live store.
Key training areas include:
- Gelatissimo brand standards
- Store operations and procedures
- Gelato production and product knowledge
- Food safety and quality control
- Customer service excellence
- Team leadership and staff management
- Labour cost control and employer obligations
- Plan G operational systems and reporting tools
Real In-Store Experience
Following classroom training, franchise partners complete hands-on practical training within a live Gelatissimo store environment alongside our experienced Training Team.
This real-world experience helps franchise partners build confidence in:
- Opening and closing procedures
- Shift management
- Team supervision
- Operational decision-making
- Delivering exceptional customer experiences in a fast-paced environment
With a combination of morning, afternoon and evening shifts, franchise partners gain a genuine understanding of day-to-day store operations before opening their own business.
Support Beyond Training
Our support doesn’t stop once training is complete. We continue working closely with franchise partners during the early stages of ownership, providing ongoing operational guidance and support as they transition into running their own store.
For many people considering franchising, the biggest question is often: “Will I know how to run the business?”
Our structured training program is designed to provide that confidence, giving franchise partners the systems, support and practical experience needed to succeed with an award-winning global brand.
